Terms & Conditions

Booking Deposit and Contract
 
On request, we will provide an estimate based on the function requirements and initial information given to us by the client. We will provisionally hold the booking date for a period of 14 days, however a booking date cannot be guaranteed until such time as we have received a non-refundable 25% deposit payment and a completed booking contract [which is a signed copy of this document].
 
On receipt of the above we will send out a booking payment receipt and booking confirmation. Final balances are due strictly 7 days prior to the date of the function.
 
Please note that you deposit amount and signed Terms and Conditions confirm that you have read and agree to the terms and conditions contained within this document.
 
The additional payments will be 25% of the costs three months before the function and the final 50% of the costs 7 days before the function. All of which are non-refundable.
 
If an estimate quote has not been generated then a £500 deposit amount will be required to secure a specific booking date, we will accept the booking, provided that the balance of the 25% deposit amount will be paid immediately on receipt of the estimate, a maximum of 10 working days from the date on which the minimum £500 deposit has been paid.
 
If the booking is for a function within 30 days, we will require a non-refundable minimum 50% deposit amount in order to secure the booking, with the balance payable no later than 7 days prior to the function date.
 
For bookings within a 10 working day period we will require full payment in order to secure the booking. No refunds will be made for cancellations before the function date.
 
Guest Numbers
 
Confirmation of final numbers is required strictly seven days before the function date [or at the time of booking for a function within 30days or less], if there are fewer guests than the original confirmation numbers then they will still be charged for. If guest numbers increase [which we will only be able to cater for within reason and at our discretion] then the additional numbers will be charged at the cost per head and shall be payable immediately.
 
We will also require all table plans, with names, dietary requirements and set up requirements 7 days prior to the function.
 
 
Cancellations
 
The following will be charged upon cancellation;
 
More than six months before the function, a full refund will be given excluding the initial 25% booking deposit.
 
Between three and six months before the function, 50% of the costs will be payable.
 
Less than twenty-one days before the function, 100% of all costs will be payable.
 
Payments 
 
As stated above, the payments will be 25% upon booking, a further 25% three months before the function and the final 50% of the costs no later than seven days before the function date. These are non refundable.
 
Any costs not included in the quote will be payable in addition as soon as they are requested [unless they can be paid at the same time and in the same manner as the above], costs [such as additional hourly paid staffing for example] that cannot be quantified until after the event will be payable immediately upon invoice [and in any event no later than 14 days after the function] together with any additional items such as further requests for hire equipment. Because we cannot guarantee how long staff will need to be present for, we will provide an approximate amount for staff costs for the estimate, should staff need to stay longer or less, this will be added to and the client will be billed or refunded accordingly following the function.
 
Payments can be made in cash, bank transfer or by cheque [details will be on the invoice]
 
All prices are subject to VAT at the current rate.
 
Quotes
 
Prices quoted are guaranteed for 28 days from the date of the raised estimate. If, however, prices increase between the date of the estimate being sent out and the function, provided a deposit has been received in full, the function will be catered for at the lesser price, on the condition that the original menu and requirements quoted remain unchanged.
 
In circumstances beyond our control, we reserve the right to replace certain items on the menu with similar alternatives, or hire equipment with comparable items.
 
Equipment
 
The client is responsible for all equipment. Both hired and belonging to North Norfolk Catering Company, from the time of delivery to the venue until it has been returned/picked up and checked. All lost or damaged equipment will be charged at cost, no substitute items can be accepted.
 
A separate invoice will be sent to you after the event, once all equipment has been checked and accounted for and we are aware of any missing or damaged items. In event that a missing or damaged item invoice is sent out, we require that it be paid within 14 days.
 
Late or non-payments may incur a discretionary 20% charge on all outstanding bills or accounts.
 
Unless stated, all equipment is for indoor use and storage only, any damage caused through damp or wet will be charged at cost.
 
We hold no responsibility for any equipment not hired directly through us.
 
All glassware, cutlery, crockery, linen etc hired or provided by the client remains the clients responsibility and the client will be responsible for cleaning it, laying it up and clearing it away, unless prior agreements have been made with us.
 
Insurance
 
Whilst we maintain public liability insurance cover, we accept no responsibility for any loss, injury, damage or breakage caused by any of our staff or the clients guests. We will not be liable for delayed or incomplete contracts due to mechanical breakdown of vehicles or equipment, road traffic accidents, adverse traffic conditions, adverse weather conditions, war, terrorism or act of God.
 
Our liability for a failure to fulfill any contract shall be limited to a waiver of any charges due by the client. We reserve the right to sub-contract the event to a trusted third-party.
 
We can accept no responsibility for the injury caused by the use of equipment hired.
 
Due to insurance and hygiene policies we are unable to take responsibility for, or serve food items not prepared by ourselves.
 
We cannot take any responsibility for any illness or injury caused by non-disclosure of allergies or special dietary requirements prior to the function.
 
 
Tastings
 
If a tasting is requested prior to the deposit being paid, it will be charged at £50 a head for two people and will be subtracted from the final invoice. If you wish to bring extra guests to the tastings they will be charged at £50 a head and payment will be required in full on the day. The cost of extra guests at the tasting will not be taken of the final invoice.
 
Tastings will take place at a pre-arranged venue and at a time that suits both you and us. We are not obliged to carry out a tasting session and depending on the time of year we are not always able to fit tasting sessions in.
 
Tasting sessions will only take place if a final menu has been confirmed and limited to a certain amount of dishes at our discretion.
 
General
 
All our food is prepared in professional kitchens and premises where nuts are used.
 
We are not liable for any leftover foodstuffs left with the client.
 
Unless by prior arrangement we will not be responsible for the removal of any rubbish or waste.
 
We require access to the venue at least 24 hours prior to the commencement of the event [unless by prior agreement] and will require vehicular access to the area and parking close to the catering premises for the duration of the event. Any hire equipment, crockery etc will be picked up from the venue on the next working day following the event, as per the subcontractors requirements.
 
Any event that is further than 20 miles from PE31 will incur a mileage charge [50p per mile unless the event is more than 50 miles away, in which case the cost will increase].
 
A sight visit is usually required before any agreement.